Store Policy
48-Hour Live Arrival Guarantee
Store Policy
Eligible live plants are guaranteed to arrive alive and without severe shipping damage. If there is a qualifying problem, contact us within 48 hours of confirmed delivery with your order number and clear photographs of the plant and packaging.
- Live Plants
We take reasonable care in growing, inspecting, preparing, and packaging our plants for shipment.
Because repeated shipping can substantially stress living specimens and returned plants may introduce pests, pathogens, or disease into our nursery collection, we generally do not accept physical returns of live plants.
Problems involving the condition of a plant upon delivery are instead addressed through our 48-Hour Live Arrival Guarantee.
This policy does not restrict a return or other remedy when required by applicable law.
What We Guarantee
For eligible orders, Rooted & Rare Botanica LLC guarantees that a live plant will arrive alive and without severe shipping damage, subject to the conditions and exclusions described below.
How to Report a Problem
Claims under our voluntary Live Arrival Guarantee must be reported within 48 hours of the carrier's confirmed delivery.
Please provide:
• Your order number
• A photograph of the entire plant
• Clear close-up photographs showing the reported problem
• Photographs of the shipping box and internal packaging
• Photographs of visible shipping damage, when applicable
Please retain the plant, shipping box, shipping label, and packing materials until we tell you they may be discarded.
Whenever reasonably possible, photograph shipping damage before substantially unpacking or altering the shipment.
Resolution of Approved Claims
For an approved claim, we will provide an appropriate remedy, which may include replacement, store credit, or refund, depending upon the circumstances, product availability, and applicable law.
When an identical specimen is unavailable, particularly with rare or one-of-a-kind plants, we may discuss an appropriate alternative with the customer.
The 48-hour reporting period allows us to reasonably evaluate the condition of living material at or near the time of delivery. It does not shorten or waive any right or remedy provided by applicable law.
What the Voluntary Guarantee Does Not Ordinarily Cover
The Live Arrival Guarantee does not ordinarily cover:
• Failure to retrieve a delivered package within a reasonable time
• Improper cultivation or environmental conditions
• Repotting or transplant damage
• Customer-applied pesticides, fungicides, fertilizers, or other treatments
• Physical damage occurring after delivery
• Normal shipping stress
• Minor cosmetic imperfections
• Normal leaf loss
• Natural variation
• Expected dormancy or seasonal appearance
• A materially incorrect or incomplete customer-provided delivery address
These exclusions do not limit rights or remedies that cannot legally be waived.
Shipping Charges
Original shipping charges are generally non-refundable except when required by applicable law or when a refund is appropriate because of an error attributable to Rooted & Rare Botanica LLC.
Returns & Cancellations
Store Policy
Live Plant Returns
Because repeated shipping can substantially stress living specimens and returned plants may introduce pests, pathogens, or disease into our nursery collection, live plants are generally not accepted for physical return.
Eligible problems involving the condition of a plant upon delivery are handled through our 48-Hour Live Arrival Guarantee.
This policy does not restrict a return or other remedy when required by applicable law.
Order Cancellations
Standard orders may generally be cancelled within 24 hours after placement, provided the order has not shipped.
Once an order has shipped, it ordinarily cannot be cancelled.
To request a cancellation, contact Joshua@rootedandrarebotanica.com as soon as possible and include your order number.
Preorders & Propagation Orders
Products offered as Preorders will be clearly identified as such.
Estimated germination, propagation, availability, or shipment dates are estimates unless expressly represented as guaranteed.
Plants and seeds are biological materials. Germination, rooting, dormancy, growth rate, weather, pest or disease issues, crop failure, and other biological circumstances may affect availability.
If we cannot reasonably fulfill a preorder, we will contact the customer regarding appropriate available options.
Custom or made-to-order propagation generally cannot be cancelled after propagation work specifically for that order has begun, subject to applicable law.
In-Person & Farmers Market Sales
Customers purchasing at farmers markets, botanical markets, conventions, pop-ups, and similar events have an opportunity to personally inspect living specimens before purchasing them.
For that reason, in-person plant and seed sales are generally final.
Please inspect your purchase before completing the transaction.
Nothing in this provision eliminates a right or remedy that cannot lawfully be waived.
Shipping & Delivery
Store Policy
Processing & Shipping
Standard in-stock orders are generally prepared for shipment within 5–7 business days following successful payment processing.
Processing time is separate from carrier transit time.
Carrier delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Live plants may require special preparation or scheduling because of plant health, weather, agricultural requirements, or other conditions reasonably associated with shipping living material.
Bare-Root & Minimal-Medium Shipping
Depending upon the plant, destination, season, plant-health considerations, and applicable agricultural requirements, live plants may be shipped bare root or with minimal growing medium.
Packaging methods may vary by species, size, weather, season, and expected transit conditions.
We make reasonable efforts to prepare living specimens appropriately for transit.
Weather Holds
We may temporarily hold a live-plant shipment when extreme heat, cold, severe weather, or other environmental conditions along the expected shipping route create a substantial risk to plant health.
When practicable, we will notify the customer if a weather hold materially changes the anticipated shipment schedule.
Weather holds are intended to protect living specimens.
Carrier Delays, Loss & Damage
Once an order has been tendered to a shipping carrier, carrier transit operations and delivery timing are outside our direct control.
Rooted & Rare Botanica LLC is not responsible for carrier delays resulting from circumstances outside our reasonable control.
This does not eliminate or restrict the 48-Hour Live Arrival Guarantee or any rights or remedies that cannot legally be waived.
If tracking indicates that a shipment may have been lost or if a package arrives damaged, contact us promptly so that we can determine the appropriate next steps and, where applicable, pursue a carrier or shipping-insurance claim.
Carrier Damage Documentation
For visibly damaged shipments, retain:
• The shipping box
• Shipping label
• Packing materials
• The affected plant
• Other relevant contents
Photograph the exterior package, shipping label, visible package damage, internal packing arrangement, packing materials, and affected plant.
Please retain these materials until the carrier claim has been resolved or we tell you they may be discarded.
Shipping Addresses & Returned Packages
Customers are responsible for providing a complete and accurate shipping address.
If you discover an error, contact us immediately. We cannot guarantee that an address can be changed after an order enters fulfillment or has been transferred to the carrier.
If an order is returned because of a materially incorrect or incomplete customer-provided address, refusal of delivery, or failure to retrieve the shipment, additional shipping charges may apply before reshipment.
Because live plants can deteriorate during extended transit, eligibility for reshipment, replacement, credit, or refund will depend upon the circumstances.
This provision does not apply when the delivery problem resulted from an error attributable to Rooted & Rare Botanica LLC and does not limit remedies required by applicable law.
Plant & Seed
Store Policy
Plant Identification & Natural Variation
Every plant is a living organism, and no two specimens are identical.
EXACT PLANT PICTURED means the photographs depict the individual specimen being offered for sale.
REPRESENTATIVE SPECIMEN means the photographs show a representative example of the species, cultivar, variety, form, or product offered. The individual specimen received will naturally vary.
Natural variations may include:
• Size
• Coloration
• Markings
• Form
• Leaf count
• Growth points
• Root development
• Flowering condition
• Seasonal appearance
• Growth stage
Computer and mobile displays may also reproduce colors differently.
Normal biological variation does not by itself mean that a plant is defective.
Seed Policy & Germination
Seeds are living biological material.
Germination and subsequent growth can be affected by genetics, species, seed age, storage, temperature, moisture, humidity, light, substrate, sanitation, dormancy requirements, stratification, scarification, cultivation practices, microorganisms, and other environmental factors outside our control.
Unless a particular product listing expressly states otherwise, we do not guarantee a particular germination percentage or cultivation outcome.
Cultivation or germination information supplied by us is provided as growing guidance and does not constitute a guarantee of individual results.
Seed Quantity & Order Problems
We make reasonable efforts to accurately identify, package, describe, and provide the quantity of seeds represented in each listing.
Where seeds are sold by an approximate quantity rather than an exact count, the product listing will identify the quantity as approximate.
The absence of a germination guarantee does not apply to shipping or fulfillment errors.
If you receive the wrong seed, a materially incorrect quantity, an empty packet, or a seed package that arrives materially damaged or compromised, contact us promptly with your order number and photographs so that we can review and appropriately correct the issue.
Nothing in this Seed Policy limits rights or remedies provided by applicable law.
Dormancy & Seasonal Appearance
Some plants naturally enter dormancy or periods of substantially reduced growth.
Depending upon the species and season, a healthy dormant plant may display reduced foliage, dried seasonal growth, altered coloration, limited visible growth, or little visible above-ground growth.
When applicable, product descriptions may identify expected dormancy or seasonal characteristics.
Normal dormancy does not constitute Dead on Arrival when the specimen remains alive and viable.
Plant Health
Rooted & Rare Botanica LLC takes reasonable measures to maintain healthy nursery stock and inspect plants before shipment.
Live plants offered for sale are maintained and distributed in accordance with applicable Kansas plant-health requirements.
Because plants are biological organisms, customers should inspect new specimens promptly upon arrival and use appropriate quarantine practices before introducing new plants into established collections.
If you believe a specimen arrived with a significant pest or disease issue, contact us within 48 hours of confirmed delivery and provide photographs before applying treatments or substantially altering the specimen whenever reasonably possible.
Minor cosmetic imperfections, substrate residue, normal shipping stress, seasonal changes, dormancy, or ordinary leaf loss do not by themselves establish that a plant is diseased or defective.
We do not represent living specimens as absolutely or permanently “100% pest free.”
Scientific Names & Taxonomy
Rooted & Rare Botanica LLC makes reasonable efforts to accurately identify plants and seeds using information reasonably available to us, including supplier information, provenance records, accepted botanical nomenclature, and our cultivation records.
Botanical taxonomy may change over time, and synonyms, reclassifications, or competing taxonomic treatments may exist.
Listings may therefore identify specimens using scientific names, accepted synonyms, cultivar or variety names, locality information, accession information, field numbers, supplier designations, or other relevant collector information.
We will not knowingly misrepresent the identity of botanical material.
Provenance & Collector Information
When a listing includes locality data, field numbers, accession information, parentage, provenance, propagation method, collection information, or similar collector data, Rooted & Rare Botanica LLC makes reasonable efforts to reproduce that information accurately from available records and source documentation.
Such information should not be interpreted as independently verified beyond the level of documentation reasonably available to us unless the listing expressly states otherwise.
Agricultural & Destination Restrictions
Store Policy
Plants, seeds, propagative materials, soil, and growing media may be subject to federal, state, local, agricultural, quarantine, conservation, or other legal restrictions.
Rooted & Rare Botanica LLC will not knowingly ship an item where shipment by us is prohibited.
We reserve the right to restrict, delay, modify, or cancel an order when reasonably necessary to comply with applicable law or agricultural requirements.
Customers are responsible for complying with laws applicable to their possession, cultivation, or subsequent movement of purchased plants and seeds.
Nothing in this policy transfers or eliminates a legal obligation imposed upon Rooted & Rare Botanica LLC as the seller or shipper.
Destination-Specific Restrictions
Some plants, seeds, propagative materials, soil, or growing media may be subject to restrictions based on the shipment destination.
When a destination-specific restriction prevents us from lawfully fulfilling an order as placed, we may contact the customer regarding available options or cancel the affected item or order and provide the appropriate refund.
Customers should not assume that every plant or seed offered on our website can be shipped to every destination.
Terms & Conditions
Store Policy
Age & Authority to Purchase
You must be at least 18 years old, or otherwise possess legal authority to enter into the transaction, to purchase through our online store.
Agreement to Store Policies
By completing a purchase, you agree to these Terms & Conditions and acknowledge the store policies presented or linked to you during the transaction.
Order Acceptance
An automated order confirmation means that we have received your order. It does not necessarily constitute final acceptance or guarantee fulfillment.
Before shipment, an order may be cancelled when reasonably necessary because of inventory discrepancies, unexpected plant-health problems, payment issues, material pricing or listing errors, agricultural restrictions, suspected fraud, inability to lawfully ship the product, or another circumstance preventing reasonable or lawful fulfillment.
If Rooted & Rare Botanica LLC cancels a paid order before fulfillment, the appropriate amount paid for the cancelled merchandise will be refunded.
Pricing, Listings & Errors
We make reasonable efforts to provide accurate prices, descriptions, scientific names, photographs, quantities, and availability information.
Occasional typographical, inventory, pricing, photographic, technical, or other errors may occur. We reserve the right to correct an error.
If a material error prevents reasonable fulfillment of a paid order and the order is cancelled, the appropriate amount will be refunded.
Right to Refuse or Cancel an Order
Rooted & Rare Botanica LLC may refuse or cancel an order when reasonably necessary because of suspected fraud, payment problems, inventory discrepancies, regulatory or shipping restrictions, material listing errors, abusive or threatening conduct, or circumstances preventing lawful fulfillment.
We will not refuse service for an unlawful discriminatory reason.
If we cancel a paid order before fulfillment, the appropriate refund will be provided as required by these policies and applicable law.
Events Outside Our Reasonable Control
We are not responsible for delays in performance caused by circumstances reasonably outside our control, including severe weather, natural disasters, carrier disruptions, government actions, agricultural quarantines, significant utility interruptions, or similar events.
When such an event temporarily prevents fulfillment, shipment may be reasonably delayed.
If such an event materially prevents fulfillment and we cancel the affected paid order, we will provide the appropriate refund required under these policies or applicable law.
Intellectual Property
Unless otherwise indicated, original photographs, botanical illustrations, graphics, logos, written descriptions, cultivation materials, website content, branding, and other original materials appearing on the Rooted & Rare Botanica LLC website are owned by or licensed to Rooted & Rare Botanica LLC.
Such materials may not be reproduced, republished, distributed, sold, or commercially exploited without authorization except as permitted by applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, Rooted & Rare Botanica LLC will not be liable for indirect, incidental, special, or consequential damages resulting from improper handling, cultivation, storage, use, or misuse of products purchased from us.
Nothing in these Terms excludes or limits liability, warranties, remedies, or consumer rights that cannot lawfully be excluded or limited.
Policy Changes
We may update these policies to reflect changes in our products, operations, services, or legal requirements.
The current version and effective date will be posted on our website. Material changes will apply prospectively when required by applicable law.
Severability
If a provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the extent permitted by law, and the remaining provisions will continue to apply to the extent legally permissible.
Governing Law
These Terms are governed by the laws of the State of Kansas, without limiting consumer protections or other rights that applicable law does not permit the parties to waive.
Privacy Policy
Store Policy
Information We Collect
Depending upon your interaction with our website or business, we may collect information such as your name, email address, telephone number, billing and shipping information, order information, customer-service communications, account information, marketing preferences, and other information voluntarily provided to us.
Our website and service providers may also automatically collect certain technical information, which may include IP address, browser or device information, cookies, referring pages, website interactions, and similar data.
How We Use Information
We may use information to:
• Process and fulfill transactions
• Communicate with customers
• Arrange shipment, delivery, and tracking
• Provide customer service
• Process live-arrival, shipping, or other claims
• Prevent or investigate fraud
• Maintain business, accounting, and tax records
• Operate and secure our website
• Comply with legal requirements
• Provide communications customers request or consent to receive
Payment Information
Payments may be processed by third-party payment providers.
When payment credentials are handled directly by those providers, Rooted & Rare Botanica LLC does not intentionally store complete payment-card numbers or card security codes on its own systems.
Service Providers & Information Sharing
We may provide information reasonably necessary to shipping carriers and other service providers involved in fulfilling an order.
We may also disclose information to service providers and other parties when reasonably necessary to operate our website, process payments, fulfill orders, arrange delivery, provide communications, prevent fraud, comply with law, or protect our legitimate rights and interests.
We do not sell personal information in exchange for monetary payment.
Cookies & Similar Technologies
Our website and service providers may use cookies and similar technologies for website functionality, security, preferences, analytics, fraud prevention, and other disclosed purposes.
Available browser or website privacy controls may allow visitors to manage certain technologies.
Marketing Communications
Customers who voluntarily subscribe to newsletters, nursery updates, availability notifications, or promotional communications may unsubscribe through the mechanism provided in those communications.
Transactional communications concerning purchases, accounts, security, shipping, or customer-service matters may still be sent when necessary.
Information Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate transaction, accounting, tax, security, fraud-prevention, dispute-resolution, recordkeeping, and legal requirements.
Access, Correction & Deletion Requests
Customers may contact us to request access to, correction of, or deletion of personal information we maintain about them.
Certain information may need to be retained when required or permitted for transactions, taxes, accounting, fraud prevention, security, dispute resolution, or other legal purposes.
We may take reasonable steps to verify the identity and legitimacy of a request before acting upon it.
Information Security
We maintain reasonable administrative, technical, and organizational measures designed to protect personal information.
No method of electronic transmission or storage can be guaranteed to be completely secure.
Children's Privacy
Our online store is not directed toward children under 13, and we do not knowingly collect online personal information from children under 13.
Privacy Questions & Requests
Privacy questions and requests may be directed to:
Joshua@rootedandrarebotanica.com
Contact Us
Questions about the Store Policies?
We're Happy to Help!!
If you have a question about an order, plant, seed, shipment, or store policy, please contact us:
Rooted & Rare Botanica LLC
P.O. Box 4008
Overland Park, Kansas
Joshua@rootedandrarebotanica.com
(913) 229- 5548
Existing Orders
When contacting us about an existing order, please include your order number so we can locate your purchase and assist you more efficiently.
Live Arrival & Shipping-Damage Claims
For a Live Arrival or shipping-damage claim, contact us within 48 hours of confirmed delivery and include:
• Your order number
• Clear photographs of the plant
• Photographs of the shipping box and internal packaging
• Photographs of any visible shipping damage
Please retain the plant, shipping box, shipping label, and packing materials until we tell you they may be discarded.
General Questions
For questions about plant availability, seeds, cultivation information, shipping, agricultural restrictions, or our store policies, email us at Joshua@rootedandrarebotanica.com.
We will make reasonable efforts to respond to customer inquiries as promptly as possible.
Rooted & Rare Botanica LLC • Overland Park, Kansas • Store Policies & Customer Care • Effective September 2026